FAQ
Frequently Asked Questions (FAQs)
What materials are your photo frames made of? Our photo frames are crafted from high-quality materials such as wood, metal, acrylic, and recycled materials, ensuring durability and aesthetic appeal.
Do you offer custom sizing for photo frames? Coming soon! As you guys loved our first collections and asked for personalized ones we are opening a whole customizable section soon. All you'll have to do is send us a high quality quality picture and fill a form. You should receive the frame only 7-14 days later. Register to our waitlist and we'll contact you as soon as our custom department opens up!
What styles of photo frames do you offer? Our collection includes a diverse range of styles to suit different tastes and decor preferences, including classic, modern, rustic, vintage, and minimalist designs. Explore our catalog to find the perfect frame for your photos.
Do you offer bulk discounts for large orders? Yes, we provide discounts for bulk orders. Whether you're purchasing photo frames for events, gifts, or resale purposes, please reach out to our team for personalized assistance and pricing.
How do I care for my photo frames? To maintain the beauty and longevity of your photo frames, we recommend gently wiping them with a soft, dry wipes to remove dust and avoiding exposure to direct sunlight or moisture. For specific care instructions, refer to the product care guidelines provided with your purchase.
What payment methods do you accept? We accept various payment methods, including credit/debit cards, Apple pay and other secure online payment options. Your payment information is encrypted and securely processed to ensure a safe and seamless transaction.
Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. For more information on international shipping options and rates, please contact our customer support team.
What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your photo frame, please contact us within 29 days of receiving your order to arrange for a return or exchange. Please refer to our Returns & Exchanges policy for detailed instructions and eligibility criteria.
How can I contact customer support for further assistance? Our dedicated customer support team is here to help! You can reach us via email at contact@cadrekitoframe.com. Through our website's contact form as well. We strive to respond to all inquiries promptly and provide the assistance you need.